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The following General Terms and Conditions of Sale govern the offer and sale of products on our website ( The products purchased on are sold directly by SC Big Fish Articole de pescuit & nada SRL ("Big Fish”, "Vendor"), with registered office in Romania at Sos Iancului, no 132, bl 121A, Bucuresti, Romania, trade register number J40/5313/2005 and VAT number RO17382878

If you need any assistance, please contact us on email

1. Guarantees and Product Price Indication

On we offer for sale top-quality products. These products are purchased by Big Fish directly from manufacturers or official distributors

Any items that have developed a fault and are within warranty service (12 month for most of items excepting that where is specified otherwise) can be returned for either repair or replacement. Big Fish reserve the right to return any faulty goods to the manufacturer or to evaluate on its own experts before replacing or refunding where necessary. If the manufacturer or evaluation department deems the fault to not be that of the product, Big Fish reserve the right not to issue an replace or refund. You should allow around 14 working days before any return comes back to you.

Big Fish does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards. 

The main characteristics of products are shown on on most of the products page. The products offered for sale on may not exactly correspond to the reality in terms of image and colours due to the Internet browser or monitor used.

Prices are subject to change. Check the final price of sale before sending the relevant order form.

Orders made from a Country site different from the one you are shipping to, or to addresses to which Big Fish cannot ship, will be automatically cancelled.

Most of products come with an identification tag or label. Do not remove the tag or label from the purchased products should you wish to return the purchased product.

In accordance with consumer protection legislation, you will be liable for any decrease in the value of products purchased on resulting from any use of the same products other than that which is necessary to verify their nature, characteristics and functionality. Therefore, should you decide to exercise your right to return purchased products, Big Fish has the right to not accept returned products or to not fully refund the amounts paid for purchased products that are returned without the corresponding tag or seal or that have been altered from their original status or damaged

2. Right to return in accordance with consumer protection

In accordance with consumer protection legislation, you may return products purchased from, without any penalty and without specifying the reason, within fourteen (14) days of receiving the products purchased on

In order to withdraw from the contract and make a return, in accordance with consumer protection legislation, within fourteen (14) calendar days (beginning on the day you received the products), please send the goods using a door-to-door delivery service (FedEx, DHL, UPS, DPD etc) to our address: street Valul lui Traian, nr 18A, town Voluntari, zip code 077190, county Ilfov, country Romania

We do not work with Standard Mail (EMS or national post services) services and goods sent by Standard Mail will not be accepted on delivery. 

We learned from experience that many of the parcells sent by this service are lost or damaged on their route so please do not use this shipping method.

Big Fish will not be responsible for any loss or damage to the products during transit, according to the terms and procedures stated in our Return Policy.

Please fill the 'Return and Refund Form' when you despatch the goods back to us. This is necessarily for an easier and faster track of the returned parcell

All the returned shipping charges must be paid by the customer

You are not permitted to exchange or to replace purchased products with other products. 

The return right shall be deemed correctly exercised once the following conditions have been fully met:

* the products must not have been used, worn or washed

* the identification tag or label must still be attached to the products with the disposable seal

* the products must be returned, complete and unused, in their original packaging; if you want to return a kit, it must include all of its components

* the returned products must be sent to the shipping agent within fourteen (14) days of when you informed Big Fish of your decision to withdraw from the contract

* the products must not be damaged.

Whenever the conditions indicated in previous paragraph are not respected, you will not be entitled to a full refund of the amounts already paid to Big Fish. You will indeed be responsible for the decrease in value of the returned products, following a use other than the one necessary to assess the nature, features and functioning of the products themselves. In this case, between 10 and 90 percent of the amounts you paid to the Vendor to purchase the returned products will be deducted from the provided refund, whereby you will be specifically informed, via e-mail, by Big Fish. Within 14 days of sending the e-mail informing you of the amount deducted from the refund, you may choose to have the products redelivered to you, at your expense, and in the condition in which they were returned to Big Fish, informing Big Fish thereof according to the procedures of which you will be advised. Otherwise, Big Fish may retain the products and an amount corresponding to the percent deducted from the refund.

If the return right is exercised in conformity with the applicable law and the provisions set forth in this section, Big Fish shall refund the amounts paid for the returned products according to the methods and times of our standard refund procedure.

The refund procedure will be initiated by Big Fish within fourteen (14) days of when Big Fish was informed of your decision to return. The procedure will begin after checking to ensure that the customer's return is in accordance with the Return Policy and that the returned products have been accepted as indicated

In the event that your return does not comply with the terms and conditions set out in General Terms and Conditions of Sale, you will not be entitled to any refund of sums already paid to Big Fish; nevertheless, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back to Big Fish. If you do not wish to receive the products in the conditions in which they were sent back to Big Fish, Big Fish shall be entitled to keep the products and withhold the sums already received.

3. Refund Times and Procedures

After the products have been returned, Big Fish shall check the conformity of the products with the conditions indicated in section above. When Big Fish is able to confirm that such conditions have been met, Big Fish shall send you an e-mail confirming the acceptance of the returned products and will arrange to reimburse you.

Whatever payment type you used, the refund procedure shall be started by Big Fish, in accordance with consumer protection legislation, within fourteen (14) days of when Big Fish was informed of your decision to exercise your return right, after checking that the return right has been correctly exercised and that the returned products have been accepted.

If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by Big Fish to the individual who made the payment.

We remind you that the value date for the credit shall be the same as the value date of the original debit and consequently you shall not suffer interest losses.

Disputes and complaints should be emailed directly to our support email address or use the 'Suggestion and Complaints' form. Please try to provide us as many details as possible regarding your issue. This will help both of us to solve your inquiry faster. We make our best to reply you in a few working days and solve the issue as soon as possible.